Support Packages

VIDEO SUPPORT LOGO

Metal Seagulls Support Packages are based on our tested and proven ability to provide help where you need it most – right in your workshop/hangar – without the cost of travel, wherever possible.

We provide standard telephone tech support on all products sold… but sometimes you want something more. Our packages are aimed at providing that, across the world.

Video-Conference Support – right into your workshop or hangar!

We have invested in a 48-inch monitor to enable us to see your aircraft practically life-size whilst we talk with you about your installation and needs.  All you need is to have Skype (or other packages as may be determined) on your smart phone, a good internet connection, and to chat to us on loud speech during the support session. We then ask you to move the phone camera around to enable us to see what you are working on, and together we can move your project forwards. (this can be done with a laptop too)

We can also discuss in ‘shared screen mode’ your installation challenges, helping with ideas for your fuel, wiring, etc. We know how challenging it can be, and we want to make sure that you feel supported and encouraged in your build/modification. (clearly all modifications must be approved by the relevant authority as applies.

Our teleconference packages are charged on ‘connection time’, ensuring a total transparent costing structure. For instance, if you purchase 1 hour of support, we just monitor the connection time recorded by the computer. If you have used 48 minutes, you have 12 minutes left, or can top up.

Our Video-Conference Support packages work as follows:

 

Home Builders Support

1 hour: £80.00  / $100.00*

3 hours  £200.00 / $270.00*

Minimum purchase unit: 1 hour, all hours are valid for 12 months from date of purchase. If topped up, the remaining time is added to the top and valid for 12 months from the top up date.

For personal builds, EAA, BMAA and LAA members get a 20% discount on above prices (subject to proof of current membership at the

OEM Support  

5 hours £400.00 / $550.00*

10 hours £700.00 / $950.00*

Minimum purchase unit: 5 hours, all hours are valid for 12 months from date of purchase. If topped up, the remaining time is added to the top and valid for 12 months from the top up date.

Site Visits:

Sometimes you may want more than a teleconference. You want the opportunity to chat things through, or to have us take a closer look, explore ideas, connect our computer to your ECU for read-outs, etc.; for that, we have simple solution:

Home Builders Support

Site visit time: £80.00 per hour, minimum 2 hours charge.*

Travel costs: £0.80p per mile, plus £40/hour, plus out of pocket expenses (tolls, hotel, etc)*

For personal builds, EAA, BMAA and LAA members get a 10% discount on above prices (subject to proof of current membership at the time of purchase).

OEM Support  

Site visit time: £100.00 per hour, minimum 2 hours charge.*

Travel costs: £0.70p per mile, plus £50/hour, plus out of pocket expenses (tolls, hotel, etc)*

 

* All prices exclude VAT or other taxes as may apply based on point of delivery.